Latest news
7/1/2008
What is the best online website builder?

1/31/2007
Almost half of web hosts fail in providing efficient customer support

9/29/2006
Web host's customer support under test at HosTest.net

MARKET SURVEY:
What is the best online website builder?

What is the best online website builder?

There are many tools for building your own web site. Perhaps the easiest way is to use free online sitebuilder. But which one does the best job for me? Well, it really depends.

Users can opt for traditional brand names: Google Page Creator or Microsoft Office Live. They might also give a try to specialized web services. We have tested FreeWebs, Weebly, Synthasite and Webnode sitebuilders. Read more

CUSTOMER TEST: Top web hosts
by the support quality

  web host response quality
1 MochaHost 5.00
2 Intermedia.NET 5.00
3 NetRegistry 5.00
4 HostMySite 4.66
5CrystalTech4.66
View the complete listing.

Customer support is one of the most important parts of your business, especially in the highly competetive web hosting market.

Are you a web host? Do you look after your hard-earned customers? Do you give them real value for the cash that they hand over to you? We can tell you this and much more about you.

Testing web hosts support

We pose as a customer and report back on how we were treated.

The most important reason for conducting a customer support audit (often called mystery shop) is to see your business through the eyes of your customer. Read the sample question and our methodology how we evaluate the responses.
Targeting markets

Planning the expansion to foreign, perhaps emerging markets?

Then you need to support your new customers. We bring you a brief comparison of developed UK and emerging Czech web hosting markets. Surprisingly Czech web hosts show in general more qualified and faster responses to our test requests.
Competitors benchmarking

Which web hosting company provides better customer support?

For example you want to host a web site in the United Kingdom. You rely on an excellent customer support. Would 1&1 Internet or Hostway be the right option for you? Of course, you might be just curious how your competitor performs. We have an answer.

I am a web host. What will I gain with your testing service?

You get the feedback. We prepare regular reports where we analyze the answers from your customer support agents. You get to know the following:

  • How do the customer support operators perform? Is our outsourced technical support really reliable?
  • Which communication channel is the most valuable? Are we "speedy e-mail reply" company?
  • When does the customer support fail? Does it work well during the night and over the weekend?
  • What are our strengths and weaknesses in comparison with the competitors? .. and more.