Services

Our primary sphere of activity is the web hosting industry. We supply in-depth analytic info services for web hosts. Our solutions are mostly fully customized to client's needs and requirements.

Customer support performance measurement

One of our particular interests within the frame of web hosting concerns the customer support operations. We test and measure the performance of web hosts' support teams. Please review the detailed service descriptions:

Other services for web hosts

There is much new information that is created every single day. Maybe too much, especially on the Internet. However a certain portion of this information can be used for a business improvement. Our goal is to acquire such information, place it into context and deliver the intelligence to web hosting companies. Our portfolio of other services includes:

  • Competition research
  • Web hosting service comparison - parameters and pricing, product positioning
  • Market reviews
  • Other individual surveys and research.

Price

Every client is unique to us. So are the client's need. Our services are in most cases strictly individual as well as the price of our service. If you want to get a quotation, please fill out the form below and send it to us. Alternatively contact us for more information.

         


Service Option Customer
Support
Audit
Competitors
Benchmarking

ONLY
Support Audit
and Benchmarking

RECOMMENDED
Market
Standards
Comparison
Select the Option:
Operators Performance Evaluation YES   YES  
Competitors Benchmarking   YES YES YES
Communication Channel Review YES YES YES YES
Time Zone Review YES YES YES YES
E-mail Response Evaluation YES YES YES YES
Failure Review YES YES YES